September 28, 2017

Jackson Center, OH

Airstream® Recognizes Dealers Under New Five Rivet Dealer Standards Program

Airstream, the manufacturer of the iconic “silver bullet” travel trailer, today announced the dealers who have earned the distinction of Five Rivet status.  Airstream’s Five Rivet Dealer Standard Program requires dealers to meet high standards for both sales and service departments.  Once those standards are met, the dealer then needs to receive high scores on customer surveys to obtain official Five Rivet status.

“Airstream is proud to recognize these dealers for not only meeting the high dealer standards in facility and personnel requirements, but delivering on great customer service by getting rave reviews from their guests who recently purchased a new Airstream.” said Bob Wheeler, President and CEO of Airstream.  “To become a Five Rivet dealer, one must fully commit to a better customer experience, and these dealers have done just that.”

The list of dealers that have earned this distinction are:

  • Colonial Airstream – Lakewood, NJ
  • Ewald’s Airstream of Wisconsin – Franklin, WI
  • Airstream of Virginia – Thornburg, VA
  • Schumacher European – Phoenix, AZ
  • Airstream Adventures Northwest Idaho – Caldwell, ID
  • Airstream Lazydays – Tucson, AZ
  • Bay Area Airstream Adventures – Fairfield, CA
  • Haydocy Airstream & RV – Columbus, OH
  • Airstream of North Georgia – Norcross, GA
  • Airstream of Scottsdale – Scottsdale, AZ

Airstream officially launched the new Five Rivet Dealer Standards Program in May of this year.  The program was developed with input from Airstream’s Dealer Council to ensure it met dealer expectations, but more importantly, provides a great experience for Airstream customers.  This prestigious status is measured daily and awarded quarterly.

“Airstream is thrilled to see these dealers obtain this impressive status so early into a new program,” said Justin Humphreys, VP Sales for Airstream.  “It is impressive that in just three short months since the launch of this program, these dealers were able to meet the standards of the program and deliver on a great customer experience.  Congratulations to each of these dealerships from the entire team here at Airstream.”

For more information about Airstream’s product lineup, please visit www.airstream.com.

About Airstream

Airstream, manufacturer of the iconic “silver bullet” Airstream® travel trailer, is the longest-tenured recreational vehicle manufacturer in the world. The company’s mission, as set forth by founder Wally Byam, is to create well-designed, high-quality products that allow people to follow their dreams and explore the world in home-like comfort. A steadfast commitment to Byam’s creed, “Let’s not make changes, let’s only make improvements,” has made the aluminum Airstream travel trailer a timeless classic. An unwavering focus on innovation keeps the company at the forefront of technology and customer experience in both the towable and motorized sectors. Airstream is based in Jackson Center, Ohio, where a team of skilled craftspeople hand builds each travel trailer and upfits every touring coach, adding daily to the brand’s reputation for quality and innovation. Learn more about Airstream, our dealers, and current travel trailer and touring coach models at www.airstream.com. For the latest news on Airstream, like us on Facebook and follow us on Twitter and Instagram. Airstream, Inc. is a subsidiary of Elkhart, IN-based THOR Industries, Inc. (NYSE: THO). THOR is the sole owner of operating subsidiaries that, combined, represent the world’s largest manufacturer of recreational vehicles. For more information on THOR Industries and its products, please visit www.thorindustries.com.

THOR Industries recognizes the environmental, social, and governance risks and opportunities presented by climate change.  With our recent commitment to ‘Business Ambition for 1.5°C’, the THOR Family of Companies is taking bold actions to address climate change by committing to be carbon net-neutral by 2050, with an interim target of 50% reduction in greenhouse gas emissions by 2030.  Airstream, RV’s most iconic brand, has consistently focused on sustainable efforts so it’s natural they are the first in the industry to offer an initiative allowing consumers to participate in carbon sequestering directly.  We are excited to support Airstream’s ‘Caravan to Carbon Neutral’ campaign, an important step toward THOR’s carbon net-neutral future.