December 09, 2020

Airstream Customer Council Makes Its Mark with Impactful First Year

Advisory Group’s Recommendations Adopted in Key Areas: Product Experience, Dealership Experience, and Service Experience; Applications Now Being Accepted for 2021 Council

 JACKSON CENTER, OH (December 9, 2020)Airstream, Inc., maker of the iconic “silver bullet” fleet of Airstream® travel trailers and best-in-class touring coaches, has adopted 21 product and customer experience improvements recommended by the first Airstream Customer Council (ACC), which was created in 2019 to give owners a larger role in the future of the brand.

The 12-member ACC met periodically over the past year and was in regular contact with the Airstream executive team to provide feedback and guidance in three crucial areas: product quality, dealership experience, and service experience. That interaction provided Airstream leadership with invaluable insight and actionable improvement ideas currently in place or in process.

“Airstream doesn’t have a customer base, we have a community,” said Bob Wheeler, Airstream President and CEO. “That community is passionate, knowledgeable and vocal. We knew the Airstream Customer Council would be a powerful tool for driving improvement, and this first panel has exceeded those expectations. We can’t thank these first ACC members enough for the gift of their time, commitment, and expertise. Airstream and everyone who owns one of our products will benefit from the first ACC’s efforts, and that of future councils.”

Among the nearly two dozen ACC recommendations enhanced, adopted, or now in development by Airstream are several upgrades to the company’s standards for its elite Five Rivet Dealer designation, including enhanced customer delivery resources. Service improvements include greatly expanded support resources for Airstream owners, and to enhance product quality, the company used the ACC’s experience to prioritize product development projects to further improve the overall Airstream experience.

The ACC consists of 12 owners with a variety of backgrounds and Airstream models. Inaugural members were selected for a one-year term from a pool of 850 candidates. The group included full-time, part-time, and weekend Airstreamers. Ten members own travel trailers, and two others have touring coaches. The council ranged in age from 39 to 70 and included veterans, business executives, engineers, a retired educator, and a former chef.

“The ACC was created to help us further enhance the Airstream experience,” said Justin Humphreys, Vice President, Sales. “The debut council did exactly that. The wealth of practical recommendations and insight provided by this remarkable group of owners is fueling meaningful improvements in the product, dealership, and service aspects of our mission. We look forward to a long and productive relationship with this ACC and future cohorts.”

Applications are now open for the 2021 cohort of the Airstream Customer Council. To learn more about this volunteer group and apply, please click here. Applications will be accepted through December 31, 2020.

About Airstream

Airstream, manufacturer of the iconic “silver bullet” Airstream® travel trailer, is the longest-tenured recreational vehicle manufacturer in the world. The company’s mission, as set forth by founder Wally Byam, is to create well-designed, high-quality products that allow people to follow their dreams and explore the world in home-like comfort.

A steadfast commitment to Byam’s credo, “Let’s not make changes, let’s only make improvements,” has made the aluminum Airstream travel trailer a timeless classic. An unwavering focus on innovation keeps the company at the forefront of technology and customer experience in both the towable and motorized sectors.

Airstream is based in Jackson Center, Ohio, where a team of skilled craftspeople hand builds each travel trailer and upfits every Mercedes-Benz(R) touring coach, adding daily to the brand’s reputation for quality and innovation.

For more information, please visit Airstream.com, call 877-596-6111 or mail us at Airstream, Inc., 419 West Pike Street, P.O. Box 629, Jackson Center, Ohio 45334.

Learn more about Airstream, our dealers, and current travel trailer and touring coach models at airstream.com. For the latest news on Airstream, like us on Facebook and follow us on Twitter and Instagram.

Airstream, Inc. is a subsidiary of Elkhart, IN-based THOR Industries, Inc. (NYSE: THO). THOR is the sole owner of operating subsidiaries that, combined, represent the world’s largest manufacturer of recreational vehicles. For more information on THOR Industries and its products, please go to thorindustries.com.

THOR Industries recognizes the environmental, social, and governance risks and opportunities presented by climate change.  With our recent commitment to ‘Business Ambition for 1.5°C’, the THOR Family of Companies is taking bold actions to address climate change by committing to be carbon net-neutral by 2050, with an interim target of 50% reduction in greenhouse gas emissions by 2030.  Airstream, RV’s most iconic brand, has consistently focused on sustainable efforts so it’s natural they are the first in the industry to offer an initiative allowing consumers to participate in carbon sequestering directly.  We are excited to support Airstream’s ‘Caravan to Carbon Neutral’ campaign, an important step toward THOR’s carbon net-neutral future.